Frequently Asked Questions
After customers get the equipment, some devices have been unable to achieve real-time video function
Problem analysis
- It is suspected that the RTMP server logged on by the device has a problem, resulting in the device logged on to this server cannot perform real-time video. - The function may return to normal after a period of time, but the possibility of a recurrence is not ruled out.
The Solution
- In this case, it is necessary to give immediate feedback to the FAE, so that the r&d team can troubleshoot server problems as soon as possible and find the root cause to avoid causing major problems. - It is necessary to provide the LOG file of one device in the country or region where the device is located for the convenience of research and analysis.
Problem analysis
- It is suspected that the RTMP server logged on by the device has a problem, resulting in the device logged on to this server cannot perform real-time video. - The function may return to normal after a period of time, but the possibility of a recurrence is not ruled out.
The Solution
- In this case, it is necessary to give immediate feedback to the FAE, so that the r&d team can troubleshoot server problems as soon as possible and find the root cause to avoid causing major problems. - It is necessary to provide the LOG file of one device in the country or region where the device is located for the convenience of research and analysis.
Problem analysis
- It is suspected that the RTMP server logged on by the device has a problem, resulting in the device logged on to this server cannot perform real-time video. - The function may return to normal after a period of time, but the possibility of a recurrence is not ruled out.
The Solution
- In this case, it is necessary to give immediate feedback to the FAE, so that the r&d team can troubleshoot server problems as soon as possible and find the root cause to avoid causing major problems. - It is necessary to provide the LOG file of one device in the country or region where the device is located for the convenience of research and analysis.
Problem analysis
- It is suspected that the RTMP server logged on by the device has a problem, resulting in the device logged on to this server cannot perform real-time video. - The function may return to normal after a period of time, but the possibility of a recurrence is not ruled out.
The Solution
- In this case, it is necessary to give immediate feedback to the FAE, so that the r&d team can troubleshoot server problems as soon as possible and find the root cause to avoid causing major problems. - It is necessary to provide the LOG file of one device in the country or region where the device is located for the convenience of research and analysis.
Problem analysis
- It is suspected that the RTMP server logged on by the device has a problem, resulting in the device logged on to this server cannot perform real-time video. - The function may return to normal after a period of time, but the possibility of a recurrence is not ruled out.
The Solution
- In this case, it is necessary to give immediate feedback to the FAE, so that the r&d team can troubleshoot server problems as soon as possible and find the root cause to avoid causing major problems. - It is necessary to provide the LOG file of one device in the country or region where the device is located for the convenience of research and analysis.
Problem analysis
- It is suspected that the RTMP server logged on by the device has a problem, resulting in the device logged on to this server cannot perform real-time video. - The function may return to normal after a period of time, but the possibility of a recurrence is not ruled out.
The Solution
- In this case, it is necessary to give immediate feedback to the FAE, so that the r&d team can troubleshoot server problems as soon as possible and find the root cause to avoid causing major problems. - It is necessary to provide the LOG file of one device in the country or region where the device is located for the convenience of research and analysis.
Problem analysis
- It is suspected that the RTMP server logged on by the device has a problem, resulting in the device logged on to this server cannot perform real-time video. - The function may return to normal after a period of time, but the possibility of a recurrence is not ruled out.
The Solution
- In this case, it is necessary to give immediate feedback to the FAE, so that the r&d team can troubleshoot server problems as soon as possible and find the root cause to avoid causing major problems. - It is necessary to provide the LOG file of one device in the country or region where the device is located for the convenience of research and analysis.
Problem analysis
- It is suspected that the RTMP server logged on by the device has a problem, resulting in the device logged on to this server cannot perform real-time video. - The function may return to normal after a period of time, but the possibility of a recurrence is not ruled out.
The Solution
- In this case, it is necessary to give immediate feedback to the FAE, so that the r&d team can troubleshoot server problems as soon as possible and find the root cause to avoid causing major problems. - It is necessary to provide the LOG file of one device in the country or region where the device is located for the convenience of research and analysis.
Customer feedback is not able to view the historical video of JC200's built-in camera on the platform side
- It is suspected that the RTMP server logged on by the device has a problem, resulting in the device logged on to this server cannot perform real-time video. - The function may return to normal after a period of time, but the possibility of a recurrence is not ruled out.
The Solution
- In this case, it is necessary to give immediate feedback to the FAE, so that the r&d team can troubleshoot server problems as soon as possible and find the root cause to avoid causing major problems. - It is necessary to provide the LOG file of one device in the country or region where the device is located for the convenience of research and analysis.
Problem analysis
- It is suspected that the RTMP server logged on by the device has a problem, resulting in the device logged on to this server cannot perform real-time video. - The function may return to normal after a period of time, but the possibility of a recurrence is not ruled out.
The Solution
- In this case, it is necessary to give immediate feedback to the FAE, so that the r&d team can troubleshoot server problems as soon as possible and find the root cause to avoid causing major problems. - It is necessary to provide the LOG file of one device in the country or region where the device is located for the convenience of research and analysis.
Problem analysis
- It is suspected that the RTMP server logged on by the device has a problem, resulting in the device logged on to this server cannot perform real-time video. - The function may return to normal after a period of time, but the possibility of a recurrence is not ruled out.
The Solution
- In this case, it is necessary to give immediate feedback to the FAE, so that the r&d team can troubleshoot server problems as soon as possible and find the root cause to avoid causing major problems. - It is necessary to provide the LOG file of one device in the country or region where the device is located for the convenience of research and analysis.
Customer feedback is not able to view the historical video of JC200's built-in camera on the platform side
- It is suspected that the RTMP server logged on by the device has a problem, resulting in the device logged on to this server cannot perform real-time video. - The function may return to normal after a period of time, but the possibility of a recurrence is not ruled out.
The Solution
- In this case, it is necessary to give immediate feedback to the FAE, so that the r&d team can troubleshoot server problems as soon as possible and find the root cause to avoid causing major problems. - It is necessary to provide the LOG file of one device in the country or region where the device is located for the convenience of research and analysis.
Problem analysis
- It is suspected that the RTMP server logged on by the device has a problem, resulting in the device logged on to this server cannot perform real-time video. - The function may return to normal after a period of time, but the possibility of a recurrence is not ruled out.
The Solution
- In this case, it is necessary to give immediate feedback to the FAE, so that the r&d team can troubleshoot server problems as soon as possible and find the root cause to avoid causing major problems. - It is necessary to provide the LOG file of one device in the country or region where the device is located for the convenience of research and analysis.
Problem analysis
- It is suspected that the RTMP server logged on by the device has a problem, resulting in the device logged on to this server cannot perform real-time video. - The function may return to normal after a period of time, but the possibility of a recurrence is not ruled out.
The Solution
- In this case, it is necessary to give immediate feedback to the FAE, so that the r&d team can troubleshoot server problems as soon as possible and find the root cause to avoid causing major problems. - It is necessary to provide the LOG file of one device in the country or region where the device is located for the convenience of research and analysis.
Customer feedback is not able to view the historical video of JC200's built-in camera on the platform side
- It is suspected that the RTMP server logged on by the device has a problem, resulting in the device logged on to this server cannot perform real-time video. - The function may return to normal after a period of time, but the possibility of a recurrence is not ruled out.
The Solution
- In this case, it is necessary to give immediate feedback to the FAE, so that the r&d team can troubleshoot server problems as soon as possible and find the root cause to avoid causing major problems. - It is necessary to provide the LOG file of one device in the country or region where the device is located for the convenience of research and analysis.